Schedule of Requirements

Type of Request	Requirements
Refund	1. Send from Self Service Portal Form or written request sent from registered email address
	2. Send within grace period as per Terms & Conditions
	3. Copy of Color Valid ID
	4. Admin Fee

Type of Request	Requirements
Change of Email Address	1. Send from Self Service Portal Form or written request sent from registered email address
	2. State Old Email address, New Email Address and Reason for changing the email on record
	3. Copy of Valid ID
Name Correction (Max 3 letters)	1. Send from Self Service Portal Form or written request sent from registered email address
Name Correction (Max 3 letters)	2. Valid ID Copy
Name Correction (More than 3 letters)	1. Send from Self Service Portal Form or written request sent from registered email address
	2. Valid ID Copy
	3. Hand written letter with signature and date stating reason of change
	4. Upline’s hand written ackowledgemment letter with signature and date
	5. Upline’s valid ID copy
Name Correction (Marriage/Divorce)	1. Send from Self Service Portal Form or written request sent from registered email address
	2. Old and New Valid ID Copy
	3. Copy of Marriage Certificate/divorce certificate

Type of Request	Requirements
Change of Product	1. Send from Self Service Portal Form or written request sent from registered email address
	2. Confirmation of desired product
	3. Admin Fee